Welcome to Bellatools FAQs:
Currently, we do not offer Saturday deliveries. Deliveries are scheduled on weekdays only. You are welcome to come collect at our office in Ferndale, Johannesburg.
We also understand the importance of convenience, which is why we provide more convenient options for swift order delivery. You can also choose: In-Person Pickup: If you prefer a more hands-on approach, we invite you to visit our physical pick up location and collect your order in person. Our friendly staff will be ready to assist you, ensuring a seamless experience. Uber Package Pickup: For added convenience, you can choose Uber Package service. This option allows you to select the nearest pick-up point and schedule a pick-up time that aligns with your schedule. It's a fast and efficient way to receive your items. If you have specific preferences or any questions about these delivery options, please don't hesitate to reach out to us at 0105005308 or care@bellatools.co.za.
Collect at our office in Ferndale, Johannesburg. Address 356 Pretoria Ave, Ferndale, Randburg 2194. Contact us at 0105005308 or care@bellatools.co.za for further details.
We use Yoco Payment Gateway. The entire Yoco ecosystem is internationally recognised and certified as secure by Visa, MasterCard, and they are also fully PCI compliant. All online payments through Yoco are backed by 3D secure, and they employ SSL certification throughout. For more on information and payment security at Yoco: https://bit.ly/security-yoco
We offer a hassle-free 30-day return policy. If you're not completely satisfied with your purchase, you can initiate a return within 30 days of receiving your order. To start a return, please visit our Returns & Refunds page on our website (On the footer of this page). Follow the instructions provided to initiate the return process.
Placing an order is easy! Simply browse our website, select the items you'd like to purchase, and add them to your cart. Once you've reviewed your cart, proceed to checkout. Follow the prompts to provide your shipping and payment information, and you're all set.
If your order is experiencing delays, please contact our customer support team. We'll investigate the issue and provide updates on the expected delivery date.
The Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for organisations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB. Find out more in at https://www.pcisecuritystandards.org/
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